After years of ignoring calls to stop chasing customers who have incurred huge bills after their phones were stolen, there has been a breakthrough

It has been one of the longest Guardian Money campaigns, but finally the government has forced the mobile phone operators to introduce £100 “liability caps” for customers who have their phones stolen by thieves who then run up huge bills.

For at least a decade Money has highlighted how the mobile operators have repeatedly chased their customers for bills – often in excess of £5,000 – following an unreported theft of a handset. While bank customers have a £50 limit on losses following a card theft, mobile operators have held customers liable for all calls made, a stance Money has long felt was unreasonable. Now mobile users are set to enjoy bank card-style limits, at least in part.

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source Mobile phones | The Guardian http://ift.tt/1DxIZnj